FAQs

1) Who is the KM Tracking App designed for?

This app is purpose-built for gig economy riders and drivers in Malaysia, including Grab, Lalamove, FoodPanda, Bolt, ShopeeFood, and similar platforms.

It is also highly suitable for self-drive lorry operators, taxi drivers, and any independent contractor who needs to track daily business mileage and expenses.

It is designed by a rider, for riders, to solve the exact pain points we face daily.

2) How does the app help me with my taxes?

We make it incredibly easy to track your mileage, expenses, and income. When tax season arrives, the app automatically generates a Profit & Loss (P&L) statement and a Balance Sheet.

It even calculates potential deductions (like Capital Allowance) to maximize your tax savings. All you need to do is copy and paste the figures into your e-Filing!

3) Is this app endorsed by LHDN?

We are a dedicated recording tool designed with the best current tax knowledge. However, we are not an official tax authority, and the app does not replace professional financial advice.

We strongly advise consulting with your accountant before submitting your e-Filing. Ultimately, the user is solely responsible for their tax filings.

4) How long do I need to keep records?

Under LHDN regulations, you must keep tax-related records and receipts for 7 years.

While our app securely locks digital copies of your daily receipts, external documents (e.g., car purchase agreements, official platform statements) should be stored safely in a cloud drive alongside your exported KM Tracking backup files.

5) Why do I need an Odometer reading for food delivery?

LHDN requires a continuous and verifiable mileage log to prove business usage. Simply guessing the distance is not accepted in an audit. Recording start and end odometer readings provides concrete proof.

6) What is Capital Allowance (CA)?

Capital Allowance is the legal, LHDN-approved way to deduct the purchase price of your business assets over several years. Instead of claiming a vehicle's full price in one year, CA allows you to claim a set percentage annually.

7) Can I claim my Smartphone as a deduction?

Yes! Smartphones fall under the 'ICT Equipment' rule for Capital Allowance. However, LHDN requires you to apportion the claim based on business usage. Our calculator handles this by factoring in your active work days.

8) Why doesn't the app use live GPS tracking?

Battery & Device Health:
Constant GPS causes severe battery drain and overheating.

Accuracy:
If you forget to press Start/End, your route is ruined.

Cost:
Live mapping increases server costs. We give you manual input for 100% accuracy and lower subscription fees.

9) Why doesn't the app auto-scan receipts (OCR)?

Highly accurate OCR systems are expensive, and cheap ones are notoriously inaccurate. Instead, we designed a streamlined manual process: type the amount, select the category, and snap a photo. It takes less than 10 seconds and guarantees 100% accuracy.

10) Why is Auto-Calc free, but Exporting costs money?

We believe daily tracking should be frictionless. However, generating structured, LHDN-ready reports and securely backing up data requires extensive development. Charging a small subscription allows us to keep the servers running and update the app.

11) How often should I back up my data?

Because KM Tracking runs entirely on your phone for maximum privacy, we recommend exporting your backup ZIP file to Google Drive once a month.

Since we do not hold your data on our servers, we cannot restore it if your phone breaks. Monthly backups are your best protection.

12) Why don't you offer a Lifetime Subscription?

Tax laws and LHDN rules change constantly, requiring continuous app updates. To ensure Cypher Novus PLT can keep the app compliant and bug-free, we rely on a subscription model.

However, the first 300 users get our 'Founder Member' promo to lock in the Annual plan at just RM48/year.

13) I'm subscribing mid-year. How do I complete my records?

Option 1 (Lump Sum):
Calculate total income/expenses from Jan-June and enter them as a single bulk entry on June 30th. Track daily from July onwards.

Option 2 (Combine Later):
Track daily now, and combine your exported Excel data with your Jan-June manual records during tax season.

⚠️ Audit Note: If using the Lump Sum method, LHDN still requires you to retain all original source documents (receipts, statements) from those missing months.

14) How do I cancel my subscription or get a refund?

You can cancel anytime by tapping "Manage" on the Setting Screen, which will take you to your Google Play subscriptions. Because billing is handled securely by the app stores, we cannot process direct refunds. Please contact Google Support for refund requests.